Shannon Souza has a wide variety of experiences in the health care industry. In the past 15 years she has worked as a C.N.A., Home Health Aid, Phlebotomist, Med Aid, Medical Assistant, Assistant Administrator, Administrator and Area Manager.
In those capacities some of her job responsibilities were: resident care, ordering and logging in medications, medication management, giving insulin and doing c.b.g.’s, drawing blood, keeping residents records, hiring, firing and supervising employees, and marketing.
While she was the Area Manager she oversaw eight RCF’s. She also had the opportunity to trouble shoot other RCF’s in the state of Oregon. Part of her responsibilities as a trouble shooter was to maintain compliance with state rules and regulations, and assisted in establishing company policies and procedures.
In November of 2004 Shannon was welcomed as Heritage House’s Administrator for Pacific Living Centers, Inc. She brought with her a wealth of knowledge from her past experiences.
Shannon was certified as an Administrator in 2002 by completing the Oregon Health Care Association “Practicing the Values in Community Based Care”. She continues with her on-going education as required in all areas of her field.